Self hosted remote support software open source

It takes a little setup but I have been using this for years and has been much more reliable than any other remote connection. As far as I know it is the only free resource with file transfer and multi-monitor support. I'm testing out Remote Utilities and NoMachine now, though NoMachine has a way over-priced subscription-based model for their enterprise version--like most others these days.

They released their previous version as open-source and a few parties have taken up the development, but it looks pretty sparse. Remote Utilities is fairly high priced too, but at least it's not subscription-based--one-time licensing is always good. Pricing is free for up to 10 remote PCs even for business! That is, if you have 1 operator and 30 PCs, it's cheaper to buy an operator license. I will tell you more. Starting update 6.

For example, other people who occasionally connect to no more than 10 of those 30 PCs will be able to use a free license. You don't have to pay for another operator license for them even if they work concurrently with you. In other words, your scope of "licensing rights" will only be defined by the license key that sits in you Viewer. Currently you still have to apply the license on remote Hosts even if you have unlimited Hosts like in operator license , and we'll remove that nuisance and hopefully make the registration system way simpler.

To continue this discussion, please ask a new question. Get answers from your peers along with millions of IT pros who visit Spiceworks. Does such a thing exist? Best Answer. It's not open-source though. All remote support sessions are passed through a single private server a part of your corporate infrastructure.

To start sharing a mobile device screen, a user just tells the session PIN code to the administrator. No special skills are needed. For remote support, the administrator needs a web browser only. The Headwind Remote control application works on any OS and platform. To get help, start Headwind Remote agent on your Android device and grant all requested permissions.

To start the remote help session on your mobile device, send the PIN code to the system administrator. The sync setup process starts on the server. The server administrator creates users, groups and an address book to sync.

Technicians must sign in on the server in their Viewer app. This will ensure they can load and sync the address book:. The specific folders and connections a technician can view and edit depend on what permissions were set for that technician's account on the server:. You can assign a specific folder in your address book to be your "inbox" where to put all new connections:. You can then move connections from the inbox folder to other folders in the address book.

So long as you do not delete them from your address book, duplication won't occur. That is, the same Host won't be added twice if it already exists in a folder in your address book. Documentation: Setting up sync server. The self-hosted server can act as a central hub for storing user accounts and access permissions data for all your Hosts. When this role is enabled, technicians can connect to remote Hosts in one click without entering access credentials. To achieve that, the technicians must be signed in on the server in their Viewer app:.

Also, the custom server security authentication method must be enabled on the Host side and access permissions must be set:. Administrators benefit from this server role, because it allows them to centrally manage Host permissions without updating settings on each and every Host.

For example, if a technician leaves the company the administrator can quickly disable their access to all remote machines by unchecking one check box in their user account properties on the server.